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eCommerce Shop Merchant Manual - Getting Started & Settings

Getting Started

To sell your products on the Topaz eCommerce site, you must have a merchant account. or Register for one. 

To login into your admin dashboard visit the eCommerce site login page. for example : https://topazshop.net/login

(Note: Click on the images to view full mode)

Before you can start selling on the Topaz eCommerce site you have to configure your shop. Like you need to configure at least one payment method to accept payments and create a shipping zone to allow customers to order from your shop etc. I assume you have been registered on any of the Topaz portal as a merchant. Let’s start!

Dashboard

Settings

- User Roles

You can add more user as staff to manage your business. All users get access to different modules based on the permission given by their role they belong. Only the

Info! - You can not access or modify users who have more privilege than you. You can only create users with less privilege than yourself. owner or the merchant has full control over the system store.

A user must have a role to get access to this system. You can create a user role that belongs to the platform or merchant. Platform type roles can be permitted to access platform modules and common modules like category module and tax module. Vendor admin can create users using merchant type roles to manage their store. You can also allow vendors to create their own user roles with own permission set.


Info! - After Setting User Roles, Go to ADMIN - USERS- and create your staff. you can assign them any of the roles you have created and have them login to the portal with the credentials you created.


- General Config

This should be up to update. Your brand information like business name, logo, cover image, physical location etc.

General configuration

- Configuration

Here you can manage everything about your inventories, orders, supports and notifications.

SETTINGS  CONFIGURATIONS 

Inventory

You can set ALERT quantity level of your inventory. The system will send you a notification email if any of your items goes below this level so that you can take action fast.
(You can turn off the notification on notification settings.)


 

Order

This section is to configuring order rules. You can set handling cost that’ll be added with the calculated shipping cost on the checkout page. You can set the order number prefix and suffix, defaults for payments, order tax etc. here.



Support Information

Set customer support information like email, phone numbers, address. You can also set default sender email address and name here.




 

Notification Settings

You can turn on/off your notifications here.




- Payment Methods

Payment method is one of the most important configurations before go live. You must activate at least one payment method to accept payment from customers. You will find instructions on how to activate the payment method on the configuration page.

Warning! If you don’t have any active payment method, your listing will not visible to customers.



Info! You may not see all the options available here due to marketplace configuration.

- Go Live

It’s time to go live. Let’s turn OFF the MAINTENANCE MODE and confirm.



- Get Verified

Verified sellers get more sales! Because of the customer is more comfortable to buy from verified sellers. So get verified and win a shiny verified badge .

On your profile page, you’ll see your verification status. Click over the GET VERIFIED to submit your documents.



Follow the instructions on the page (as preview picture below) and submit your documents. The platform staff will review your submission and take necessary actions to complete the process.





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