eCommerce Shop Merchant Manual - Order Handling


Order Handling

This is your order handling back office. You can also create new orders from this section. You’ll see orders in three different lists:
  • All Orders
  • Unpaid Orders
  • Unfulfilled Orders
 

ORDERS - ORDERS




- Order Fulfilment

To fulfill an order go to ORDERS - ORDERS and click over the UNFULFILLED tab and find the order you want to fulfill. Now click on the Order Number on the #Order column of the order lists table. On the next screen, you’ll be able to mark the order as Paid or Unpaid.
 
TIPS! To find an order, you can use the search box on the top right corner over the order list table.

 

If you already shipped the order to delivery, click FULFILL ORDER button to update the status. On the next screen, you can select the shipping carrier and update the order tracking number so that customer can track the order shipment. You can also send a notification to the customer about the update.


- Create An Order

Sometimes you may need to create an order from the admin panel. Yes, you can do it! The system has an easy to use interface with all needed features to create an order.

Go to ORDERS - ORDERS and then click on CREATE ORDER which you can find on the top right. on the Next screen find the customer you want to create the order for. Type the name/email/nice name, the result will show up soon. Select the customer and click the PROCEED button to populate the order form.
 

ORDERS - ORDERS - CREATE ORDER

The order creation screen is self-descriptive. You can save the order to proceed later by choosing SAVE AND BACK or you can choose PLACE THE ORDER to process the order right way.

 

Use Saved Cart To Create Order

To create order from a previously saved cart go to ORDERS - CARTS and find the cart you to proceed from the cart list. Then click on the  USE button to process the order.


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